Job Summary:
Principal Site Reliability Engineering
Location: Remote,UK
Division: Ticketmaster UK
Contract Terms: Permanent, 40 hours per week
THE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
You will be part of the Technology Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.
THE JOB
In the role of Principal Engineer – SRE, you will be responsible for setting consistent engineering practices, governance and architecture across the suite of services offered by Technical Platform, including software pipeline, observability, public cloud, container engineering and orchestration, and data streaming. This platform is essential to Ticketmaster’s business, providing the tooling, practices, and expertise that our development engineering teams leverage to deliver, observe, and maintain the Ticketmaster suite
You will be responsible for ensuring that there is a cohesive technical vision across the platform teams, that consistent technical practices are observed, and that each individual service is broader portfolio providing development teams with a low friction, highly secure, highly available, cost-effective and consistent. You will be expected to participate in the technical delivery of projects within teams, participating in planning, and working stories or tasks which unblock broader initiatives or require cross-domain expertise.
You will work closely with platform leadership, software development leadership, technical operations leadership, PMO and vendors from around the globe to deliver these services.
WHAT YOU WILL BE DOING
- Assess the needs of Software Engineering against current offerings
- Participate in daily, weekly, sprint cycle team ceremonies and inform efficient activities of the teams as aligned to goals
- Provide technical leadership and mentoring of team members
- Conduct technical and architectural review of projects and deliverables
- Assess business/development needs and produce detailed technical and architectural recommendations
- Prioritizing work based on business value and alignment to strategic priorities
- Inform and advise a program of work to mature the developer experience in collaboration with stakeholders
- Interview and participate in building teams to establish a center of excellence and expertise in the Technical Platform domains
- Participate in regular planning cycles to align business priorities to programs of work
- Provide, justify, and advocate recommendations, including resourcing, of strategic projects to mature and improve the technical platform
- Participate in architecting and delivering Managed Services that cover the following domains:
- Container Engineering and Orchestration
- Secrets Management
- Quality and Testing Practices
- Software Pipeline
- Developer Experience
- Observability Platform
- Public Cloud Infrastructure, Governance and Tools
- Data Streaming
- Cost Optimization
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- Champion of architectural best practices in complex systems – Simpler is Better
- Strong advocate for practices in quality delivery from critical code review to strict team workflow practices
- Highly proactive and aware of the security and compliance aspects of software delivery
- Conscious of the developers need for speed of delivery and the enterprise need for governance and cost management
- Kubernetes Operations
- AWS Infrastructure and governance
- CI/CD industry trends and practices
- Observability best practices and industry trends
- Hands on experience delivering complex software in an enterprise environment
- Experience working in both Linux and Windows environments
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
- Passionate about the value of a streamlined developer platform
- Passionate about providing greater transparency to health and status of Ticketmaster systems
- Deeply vested in the security and compliance aspects of Ticketmaster systems
- Keenly empathetic to the day to day experience of software development teams
- A transparent communicator
- Background in both Systems and Software Engineering
- Capable of breaking very large objectives into meaningful, attainable pieces of work
- Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership and stakeholders
- Attuned to business value of Tech Ops work
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote
